When will my order arrive?
After my production window of 5-7 business days, the following timelines apply depending on the shipping choice you made:
~~ Priority Mail service typically takes 2-3 business days.
~~ First Class mail typically takes 2-4 business days.
None of these are guaranteed services so please keep in mind that once your package leaves my hands I have no control over it. You will receive a tracking number via email when your order ships. Any shipping concerns after you receive your tracking number should be directed to USPS.
If you absolutely need an item by a certain date, please message me before ordering. I can upgrade your shipping method, at your cost, if desired.
Can I combine shipping for multiple orders? Yes! We can combine shipping if you contact us within 24 hours of placing our order.
Can I change my shipping address? Yes! To keep our production schedule and get your lovely items to you, please notify us of your address change within 24 hours of placing your order.
What is your return/exchange policy? We generally don't accept returns unless an error has been made on our part. We do however have a very easy exchange policy. Bottom line, we want you to love your purchase and will work with you to make it just right.
Where are your items manufactured? Each item is made by hand and packed in our studio. There is absolutely no outsourcing so all our journals are printed and bound in-house. All stickers are personally designed and cut by us as well.